FAQ

3D Authentication Issues

"This error relates to the part of the session where a user is directed to the bank's 3D Secure page.

The customer needs to check that they have cookies and pop-ups enabled in their browser and if the issue persists on Chrome to use a different browser. Chrome recently made changes to their browser and this is affecting the redirect on VCS pages.

The error could also be displayed if a customer takes too long to enter their OTP and the session times out.""

DPO Customer Service

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